Privacy Policy
Last updated: March 28, 2026
At Ometrix, we take your privacy seriously. This policy explains how we collect, use, and protect your personal data. By using Ometrix, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Account Information
- Name, email address, company information, and account credentials provided during registration.
- Usage Data
- Pages visited, features used, time spent, and interactions with the Service.
- Tracking Data
- Web crawler activity, bot visits, AI search mentions, and server logs for monitored websites.
- Payment Information
- Payment data is processed securely through Stripe and is not stored on our servers.
- Technical Data
- IP address, browser type, device information, and operating system for analytics and security.
2. How We Use Your Data
We use your data for the following purposes:
- Service Delivery
- To provide AI tracking, analytics, and bot monitoring services.
- Account Management
- To manage your account, authenticate users, and process subscriptions.
- Improvement
- To analyze usage patterns and improve our features and performance.
- Security
- To detect, prevent, and address fraudulent or unauthorized activity.
- Communication
- To send service updates, security alerts, and marketing communications (opt-in).
3. Data Sharing and Disclosure
We do not sell your personal data. We may share your data only in the following circumstances:
- Service Providers
- With trusted third-party services like Vercel (hosting) and Stripe (payments) under strict confidentiality agreements.
- Legal Requirements
- When required by law, court order, or to protect our rights and property.
- Business Transfer
- In connection with a merger, acquisition, or sale of assets (with notice).
- With Your Consent
- When you explicitly consent to specific sharing.
4. Your Rights (GDPR & Swiss FADP)
Under GDPR and Swiss FADP, you have the following rights:
- Access
- Request a copy of your personal data we hold.
- Rectification
- Request correction of inaccurate or incomplete data.
- Erasure
- Request deletion of your personal data ('right to be forgotten').
- Portability
- Receive your data in a structured, machine-readable format.
- Objection
- Object to processing of your data based on legitimate interests.
- Restriction
- Request limitation of how we use your data.
5. Data Retention and Deletion
We retain your data as follows:
- Active Accounts
- Data is retained while your account is active.
- After Deletion
- Account data is deleted within 30 days of account closure.
- Analytics Data
- Anonymized aggregate data may be retained for analytical purposes.
- Legal Requirements
- Some data may be retained longer if required by law (e.g., tax records).
- Manual Deletion
- You can request immediate deletion by contacting support.
6. Data Security
We implement industry-standard security measures:
- Encryption
- Data is encrypted in transit (TLS 1.3) and at rest (AES-256).
- Access Control
- Strict access controls and authentication for our team.
- Regular Audits
- Regular security assessments and penetration testing.
- Hosting
- Hosted on Vercel with SOC 2 Type II compliance.
7. Cookies and Tracking
We use the following types of cookies:
- Essential Cookies
- Required for authentication and core functionality (no consent required).
- Analytics Cookies
- PostHog for product analytics (consent required).
- Preference Cookies
- Theme and display preferences (consent required).
8. International Data Transfers
Ometrix operates internationally. Your data may be transferred to and processed in countries other than your own.
- Data Centers
- Our primary data centers are located in the EU and US.
- Safeguards
- We use standard contractual clauses (SCCs) and other legal mechanisms to ensure adequate protection.
- Swiss-US
- Data transfers from Switzerland to the US are conducted under the Swiss-US Privacy Framework.
9. Children's Privacy
Our Service is not intended for children under 16 years of age.
- Age Restriction
- We do not knowingly collect data from children under 16.
- Parental Consent
- If we discover we have collected a child's data, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Sending a notice to your registered email address.
- In-App
- Displaying a prominent notice within the Service.
- Website
- Posting the updated policy on this page with an updated date.
Exercise Your Rights
To exercise your privacy rights or ask questions about this policy, contact us at:
[email protected]We will respond to your request within 30 days of receipt.